Patient guidance
The new normal in dentistry
Firstly, we hope everyone is remaining well and staying safe and we would like to thank all of our patients for their well wishes and support during this time.
We have put measures in place to ensure the safety of our patients and staff, this will have changed the way you experience your appointment we have some guidance below to help with this ‘new normal’.
Prior to your appointment
- Please complete your updated medical history using our online forms if sent to you. There is a separate Covid-19 form to fill out.
- Please get in contact if you develop any cold-like symptoms to discuss with a member of reception.
- If you have tested positive for covid we do advise to rearrange your appointment as we still have a duty to protect our stuff and vulnerable patients.
- If you have a cold sore, please contact the practice, we advise to rearrange.
- If you have suspected sinnititus it is also recommended to rearrange your appointment as you may struggle during the process.
- If you are receiving any cancer treatments (such as chemotherapy) please contact the practice.
The day of your appointment
- Before arriving, it is advised to please brush your teeth at home.
- If required masks are still available at reception, as well as hand sanitizer for before and after your appointment.
- Where possible we will take payment via the phone to reduce contact at reception.
- When booking future treatments Deposits are sometimes required.
When you enter the practice
- Use the hand sanitiser provided. You will be met by a member of staff at the door who will guide you to the surgery.
- Attend alone where possible. Please observe social distancing.
- Please keep all your belongings with you.
Inside the surgery
- The Staff will be wearing the appropriate ppe.
- Treatment areas are always wiped down and disinfected between each patient.
- Treatment will be carried out with the usual care and attention however extra steps may be required.
After your appointment
- We will return your possessions and ask you to use hand sanitiser.
- Contactless payment will be preferred or over the phone.
- Further appointments will be arranged online/via email or telephone by Kath, Hayley or one of the team.